Bad Economy, Boredom
Threaten Employees' Productivity, Creativity
The recession and a lack of interest in
work are driving American workers into the
dumps, and that could spell trouble for employers,
several studies indicate.
A recent study by the
Conference Board research group finds that only 45
percent of Americans were satisfied with their job in
2009 -- the lowest level recorded since the group
started studying the topic 22 years ago. In the previous
year, 49 percent of employees said they were satisfied
with their work.
The study cites a variety of factors
that are souring employees' feelings about work,
including lagging pay and the high cost of health care.
Luckily for some employees, the trend of
salary freezes might slow in 2010. According to a recent
Mercer study, only 14 percent of mid-size and large
companies expect across-the-board salary freezes in
2010. While more raises might be doled out this year,
they won't be a windfall for most. The survey predicts
average pay increases to be 2.7 percent this year, down
from 3.2 percent last year.
The struggle to keep workers happy and
productive doesn't stop with a paycheck, however. While
the tight economy is forcing many employers to freeze or
reduce pay and benefits, worker discontent is springing
from additional sources, according to the Conference
Board study. Only 51 percent find their jobs interesting
- another 22-year low, the study reveals. In 1987,
nearly 70 percent of workers found their work
interesting.
A lack of interest can drain a company's
productivity because engaged employees are more
innovative and take calculated risks, said Linda
Barrington of the Conference Board.
"What's really disturbing about growing
job dissatisfaction is the way it can play into the
competitive nature of the U.S. workforce down the road
and on the growth of the U.S. economy -- all in a
negative way," said the Conference Board's Lynn Franco,
another author of the report.
Discontent also can breed short-term
trouble for employers if it leads to high
turnover. A new survey by CareerBuilder finds that
nearly one in five American workers plan to leave their
current job in 2010 despite the pressures of a tight job
market.
Apart from recruiting and training
costs, high turnover can cost employers their customers.
A new Cornell University study found that companies with
a steady flow of new hires often fall short of
meeting their customers' needs.
"When turnover is low, the number of new
hires in a work unit doesn't really impact customers'
service quality perceptions," the study states. "But
when turnover is high, the number of newcomers is
crucial -- the more new workers in a group, the more
unhappy customers are."